• THE GOODS

1. Any description of the Goods on Our Website is for guidance only. No pictures, descriptions, specifications or advertising will form part of the Contract.
2. If any Goods are not available, We will order the items from the relative manufacturer. If We are unable to order Your chosen items We will notify You by telephone or email.
3. Any International orders will be cancelled and a full refund applied, the Contract will be terminated.

• DELIVERY 

1. We will deliver the Goods to the address You provide on the order form.
2. If You require Your order shipping to an address other than Your billing address.
   
1. An alternate delivery address can be provided but must be within the same country as the billing address.
3. Any delivery date We give is an estimate, We cannot guarantee next day delivery.
4. We will do everything possible to delivery Your item with Your sepcial requirements if You have requested them, however We cannot guarantee our courier will honour them.
5. Unless these conditions state otherwise, We are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.
6. All risk in the Goods requested to be left in a 'safe' place will pass to You and will be deemed to have been delivered.
7. If We can't deliver the Goods because You won't accept delivery, You haven't provided the correct address, or no-one is available to accept delivery, then:
1. all risk in the Goods will pass to You;
2. the Goods will be deemed to have been delivered; and
3. We may store the Goods until We can re-deliver them, and You will be liable for any costs arising from this
4. We reserve the right to charge for re-shipping your Goods.

• NON-DELIVERY 

1. We shall not be liable for any proven non-delivery unless You report it within 14 days of the date when the Goods should have arrived.
2. Our liability for non-delivery is limited to replacing the Goods within a reasonable time, or issuing a credit note.
3. Goods returned to Our store which require re-sending because they were not called for at the Post Office will incur a re-shipping fee charged at Our standard shipping rate.

• PRICE 

1. All prices are quoted in Pounds Sterling (GBP).
2. We reserve the right to change the price of any given product without prior notice.
3. The price for the Goods is the price shown on Our Website quoted in Pounds Sterling (GBP) and include UK Value Added Tax ("VAT").
4. Your location may render You liable to import, state, local or other taxes: Such taxes are entirely Your responsibility.

• PAYMENT

1. Payment is due by any of the methods described on our Website when You place your order, with the exception of "Collect in Store". Payment for Your "Click and Collect" order is due in full upon collection.
2. "Click and Collect" order can be paid via credit card or cash upon collection in Our Halifax Store
3. Your "Click and Collect" order will be reserved for 48 hours. If You have not collected it within this time the order will be cancelled and the Contract terminated.
4. Your Credit card will be charged by Your chosen payment method when the order is placed, if We have any problems fulfilling Your order Your monies will be refunded.

• DEFECTS

1. Nothing in these terms affects Your statutory rights
2. We will not be liable for any defects of the Goods unless:
1. You tell Us of the defect within 2 days of the time You discover, or ought to have discovered, the defect; and
2. We are given a reasonable opportunity, of examining the Goods and, if requested, You return the Goods to Us at Your expense for examination, if We agree that the Goods are defective, We will refund this expense.
3. We shall not be liable for any defect if:
1. You use the Goods after telling Us about the defect; or
2. the defect arises through misuse, or inappropriate storage, of the Goods; or
3. You alter or repair the Goods without Our written consent.
4. Subject to conditions above, if any of the Goods are defective, We shall either repair or replace them (or the defective part) or refund the price, provided that, at our request, You return the Goods (or the defective part).
5. If We comply with the above, We shall have no further liability for any defects.

• LIABILITY

1. All warranties, conditions and other terms implied by statute or common law (except those implied by section 12 of the Sale of Goods Act 1979) are, as far so the law allows, excluded from the Contract.
2. Nothing in these conditions excludes or limits our liability for death or personal injury caused by Our negligence or fraudulent misrepresentation.
3. We shall not be liable to You for any indirect or consequential loss, damage, costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with, the Contract.

• RETURNS OR CANCELLATIONS

1. If You wish to cancel the Contract prior to its dispatch, You must notify Us by completeing the Contact Us form found on our site
2. The Goods must be returned within 14 days of the Contract, and be in pristine condition with all the original packaging/labels attached where applicable.
3. Orders that are received which have a billing address in one country and a delivery address to another will not be processed for security reasons and the Contractwill be terminated immediately.
4. We do not cover the cost of returned items, all costs are Your responsibility.

 

1. Refund & Exchanges 

1. The refund will be made to Your original payment method within 7 days of the return of the Goods.
2. We recommend You return all unwanted items by insured recorded delivery post, as We will not be held responsible for any items not received by ourselves.
3. You may return Your purchase for a full refund: If the items purchased are in the same condition as they were sent.
   Refunds will not be made if any or all of the above conditions are not met.

• FORCE MAJEURE 

1. If We are prevented from, or delayed in, carrying on Our business due to circumstances beyond our reasonable control, We may defer delivery or cancel the Contract or reduce the volume of the Goods sent to You (without liability to You). Such circumstances include, acts of God, government actions, war, national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes, other labour disputes, or inability or delay in obtaining supplies of materials.
2. If the circumstance in question continues for a continuous period of more than 30 days, You can give Us written notice to end the Contract

• COMMUNICATION

1. All communications from Us that are made by Email, or by posting on our Website, satisfy any legal requirement that such communication is in writing.
2. We agree that any communication that You must make in writing (under these conditions) may be made by Email to sales@houseofcandle.uk 
3. Any Email sent to Us shall be deemed to be received on the day it is sent.

• INFORMATION YOU PROVIDE 

1. You authorise Us to use, store or process any information that You provide, including Your name and address, as far as is reasonably necessary for Us to provide our services.
2. If You buy Goods through our Website then We may collect information about Your buying behavior. If You send us personal correspondence such as Emails or letters then We may collect this information into a file specific to You.
3. You must ensure that any information You provide is accurate and complete. 
4. You must include Your billing address as it appears on Your credit card statement. We use an address verification system to ensure correct billing addresses.
5. Orders with incorrect details will not be processed, and the Contract will be terminated immediately.

• ONLINE MATERIALS

1. The materials published on Our Website are solely for your personal and non-commercial use.
2. Any content from third parties is published in good faith. We are not responsible for its accuracy or for its use, except where it relates directly to the Goods.
3. You accept all responsibility for Your use of our Website and any information it contains.
4. The trademarks, logos and registered marks displayed on Our Website are the sole property of their owners. No license or right to use any of the trademarks displayed on this site is granted without the written permission of their respective owners. The misuse of any content displayed on this site is absolutely prohibited.
5. The images displayed on this site are either the property of House Of Candles or are used with the permission of their owners. The use of these images by You is prohibited. Any Unauthorised use of the images may violate copyright law, trademark law and other laws.

 

Your statutory rights are unaffected by this policy.